SERVPRO of Bay County Employee Photos

Man on Green Background

Keith Gonsey

Keith joined the SERVPRO of Bay County team in November of 2013 as a Reconstruction Project Manager.  Keith has over 30 years of experience in construction, providing a wealth of knowledge to the reconstruction department at SERVPRO of Bay County.  During his tenure, Keith has managed projects of all sizes, both residential and commercial, and his dedication to detail, strong work ethic, and extensive background make him a very valuable asset.  When he is not working, Keith enjoys spending time with his grandchildren and playing golf.

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Crystal Arnold

Crystal is the Office Manager for both SERVPRO of Bay County, and our sister franchise, SERVPRO of North Pensacola.  Crystal joined the SERVPRO of Bay County team in June of 2013, holds a Water Restoration Technician certification from the IICRC, and is also trained in Time & Materials Billing.  Before coming to SERVPRO, Crystal gained experience in a variety of industries, including owning her own custom stone business, administrative work, and banking.  Crystal says that she enjoys working for SERVPRO, because she likes working for a company that helps people in a time of need to restore their biggest investments: their homes and lives.  When she is not working, Crystal enjoys being outdoors, cooking, volunteer work, travel, home renovations, and learning new things.

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Talena Grawburg

Talena is the Regional Marketing Manager for SERPVRO of Bay County, SERVPRO of North Pensacola, and SERVPRO of Albany and Americus.  Talena joined the SERVPRO of Bay County team in January of 2014 as a Sales and Marketing Representative, and through hard work, determination, and commitment to her job has excelled to her current position.  Talena is a certified Water Restoration Technician through the IICRC, and also holds a HIPPA Master's Certification.  When she is not working, Talena enjoys going fishing, spending time on the boat, and does a great deal of community service and outreach in Panama City and Panama City Beach.

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Tyler Hall

Tyler Hall joined the SERVPRO of Bay County team in September of 2016.  Tyler holds a certification in Water Damage Restoration from the IICRC, and has also previously completed leadership training.  Tyler is a veteran of the USMC, where he spent multiple years running the armory and tracking and ordering mechanical parts.  This military experience made Tyler the perfect fit for his current position with SERVPRO of Bay County: Warehouse Manager.  Tyler's motto is that "Everything has its place, and every place has its thing" which is evident in the attention to detail he takes with our equipment and supplies.  In his free time, Tyler enjoys woodworking, fishing, and spending time with his family.

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Michael Stevens

Michael Stevens serves as a Construction Superintendent for SERVPRO of Bay County.  Michael started with our team in March of 2014, and brought with him an extensive background in Construction Services.  Michael describes himself as "hands on" and his dedication to his craft shows through in his work.  When he is not working, Michael enjoys fishing, ATV riding, and spending quality time with friends and family.  

Man on Green Background

Michael Banks

Michael "Tennessee" Banks came to SERVPRO of Bay County in October of 2017, bringing with him over 25 years of commercial and residential construction experience.  Tennessee works as a Crew Chief, and is IICRC Certified in Water Damage Restoration and Trauma & Crime Scene Clean Up.  Tennessee's vibrant personality and friendly demeanor captivate the room when he walks in, and he is an outstanding leader in our production department.  When not working, Tennessee enjoys football, basketball, listening to R&B and Jazz music, photography, and LOVES Bar-B-Queuing.  He has aspirations to one day open his own Jazz and Blues restaurant, which he wants to name "Tennessee Place."

SERVPRO employee on a green background wearing a white and blue shirt

John Carr

John Carr joined the SERVPRO of Bay County team in May of 2022 as the Operations Manager.  John brings a wealth of cleanup and restoration experience with him, describing himself as a "jack of all trades" that has worked his way through the ranks after starting as a technician.  John holds multiple certifications, including WRT, ASD, AMRT, OSHA 30, Hazwopper 40, and is a paramedic.  When John is not working, he enjoys spending time with family, going to the beach, traveling, and working with military vets who are faced with issues post service as they return to civilian life.  John says that he is very happy to join the SERVPRO of Bay County team and looks forward to helping grow and build the business. 

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Theo Bell

Theo joined the SERVPRO of Bay County team as a Production Technician in May of 2015.  Theo had never before worked in the restoration industry, but has learned a great deal over the past few years and has become one of our most valuable team assets.  Theo is a certified Water Restoration Technician through the IICRC, and also serves as a member of our Disaster Response Team, responding to help our neighbors in need after large storm catastrophes.  When he is not working, Theo enjoys going fishing and spending time with his kids.

Man on Green Background

Kevin Dreyer

Kevin Dryer joined the SERVPRO of Bay County team in December of 2013 as a member of the Reconstruction Team.  Since that time, Kevin has transitioned to our mitigation department, working as a Production Technician.  The versatility in job performance, vast experience, and ability to multi-task that Kevin brings to the table make him a great asset to our team. 

Eric Lange

Eric Lange is a member of the Reconstruction Team at SERVPRO of Bay County.  Eric started his journey with SERVPRO of Bay County in August of 2015 and is know as the helping hand in the field.  His ability to be diverse in his role makes him one of our "Green Dream Team" stars!

Woman on Green Background

Ashley Wright

Ashley became a member of the SERVPRO of Bay County team in May of 2014 as an Administrative Assistant.  She has nearly 18 years of customer service and administrative assistant experience, and her strong work ethic and commitment to our customers makes her a tremendous asset for our team.  Ashley is also Water Restoration Technician certified through the IICRC.  Outside of work, Ashley enjoys spending time at the beach and waterparks with her three children.

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Brandon Nugent

Brandon is the Sales Estimator with SERVPRO of Bay County.  Brandon joined our team in February of 2017 with over 15 years of restoration industry experience, and has since acquired multiple IICRC Certifications, including Water Restoration Technician and Applied Structural Drying.  Brandon is also proficient in carpet and upholstery cleaning, specialty rug treatment, and cleaning of natural stone.  Brandon's commitment to customer service shows through in every job he performs, and his attention to detail makes him a wonderful asset for our team!  When he is not working, Brandon enjoys racing and building fast bikes, and is a father who loves spending time with his daughter.

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Travis Cutting

Travis came to SERVPRO of Bay County in August of 2017 with a proud history of serving his county.  He served in the United States Army for 8 years, including a tour overseas. He has over 12 years of experience in Water and Fire Restoration, holds a Water Restoration Technician certification from the IICRC, and his experience from his military service adds professionalism to every aspect of his work with SERVPRO of Bay County.  Travis has recently earned the position of Project Manager with our mitigation department.  Although his military career has moved Travis around the world, he was born and raised in Panama City and is happy to be back home.  In his spare time, Travis enjoys a variety of sports and spending time with his family.

Man on Green Background

William Owens

William "DJ" Owens joined the SERVPRO of Bay County team in July of 2018 as a Reconstruction Technician.  DJ has a background in carpentry, plumbing and electrical, and holds an EPA certification.  DJ has training from the HVAC industry, and along with his other experience, holds a background that is a great fit for the SERVPRO of Bay County Reconstruction Department.  When DJ is not working, he enjoys spending time with his family, playing games, and enjoying life!

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Trevor Cutting

Trevor joined the SERVPRO of Bay County team in October of 2018 as a Production Technician.  He has since grown his skillset, achieving certification as a Water Restoration Technician from the IICRC, and working hard to become a Crew Chief.  When Trevor is not working, he enjoys going on vacations with his family and Bar-B-Queuing.

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Tyler Adams

Tyler works as a Production Technician for SERVPRO of Bay County.  He brings over six years of restoration experience to our organization, including work on multiple storm response jobs.  Tyler is proficient in fire, water, and mold restoration techniques, making him a very versatile team member.  When not working, Tyler enjoys spending time with his family, watching football, and playing softball.

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Catherine Tucker

Catherine Tucker joined the SERVPRO of Bay County team in September of 2019 as the Marketing Support Coordinator, and has recently began transitioning into the position of Business Development.  She holds a master’s degree in Corporate and Public Communication from Florida State University, is a Florida Public Notary, and has multiple years’ experience in customer service and restaurant operations.  Catherine is known for her attention to detail, organizational skills, and commitment to task completion.  In her spare time, she enjoys spending time with her husband, volunteering with a local Animal Rescue, and going camping.

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Ryan McGlothlin

Ryan joined the SERVPRO of Bay County team in March of 2020 as a Production Technician, and has recently become Water Restoration Technician certified through the IICRC.  Ryan had previously worked in the restoration industry, bringing that experience with him to our organization.  When he is not working, Ryan enjoys shooting guns, being outdoors, and spending time with his family.

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Frederick Brantley

Frederick joined the SERVPRO of Bay County team as a production technician in 2021.  Frederick brings with him a diverse background of skills, including general labor, air conditioning maintenance, and gas installation.  Frederick is highly skilled in demolition, and his positive attitude is a joy in the organization.  When he is not working, Frederick enjoys a variety of sports, including baseball, basketball, and track & field.  He also likes to spend time fishing and cooking.

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Daniel Daffern

Daniel joined the SERVPRO of Bay County team in the Fall of 2021 as a Reconstruction Project Manager.  Before joining our team, Daniel had worked with our reconstruction department for many years as a subcontractor.  He brings with him over 30 years of experience in the construction industry, along with an extensive knowledge of the local community.  When he is not working, Daniel enjoys camping with his wife and grandchildren, and going fishing with family and friends.

Male SERVPRO employee in uniform standing against a green background

Scott Tanner

Scott Tanner is the newest addition to the SERVPRO of Bay County team, joining us in January of 2022 as a member of our Reconstruction Department.  "Tanner," an Alaskan transplant to Florida, brings with him numerous years of experience in home remodeling, and previously owned Planet Tanner Superior Flooring.  When he is not working, Tanner enjoys playing darts and pool, spending time on the beach, and cheering on his favorite team, the Florida Gators.

Male SERVPRO employee in uniform standing against a green background

Matthew Ross

Matthew became a member of the SERVPRO of Bay County Reconstruction team in November of 2021.  Matthew has a background in a wide variety of construction trades, including roofing, drywall, trim work, and flooring.  Before officially joining our team, Matthew worked for many years as a subcontractor through our reconstruction division.  When he is not working, Matthew enjoys spending time out on the water fishing.

Woman in a SERVPRO uniform on a green background

Caitlin Plumlee

Caitlin began with the SERVPRO of Bay County team in May of 2022 as a Job File Coordinator and Dispatcher.  Caitlin comes to our team with a background in teaching, holding her Child Care Director credentials, Child Development Achievement (CDA) and National Administrative Credentials (NAC).  Caitlin enjoys running, reading, going to the beach, and dancing in her spare time, and says that she "never meets a stranger.'

Woman on a green background wearing a SERVPRO logoed shirt

Bethel Wittmann

Bethel joined the SERVPRO of Bay County team in June of 2022 as a dispatcher/receptionist.  Before coming to SERVPRO, Bethel worked with AT&T for 22 years; 10 years as a customer service rep and 12 years in management.  She just recently moved with her son to Panama City from Central Florida and says that she loves the area!  Outside of work, Bethel says her favorite things are spending time with her son, and enjoying all varieties of music.

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Robin Greathouse

Robin is a Job File Coordinator with the SERVPRO of Bay County Reconstruction Department, joining the team in July of 2022.  She has a background in home design, marketing, and web design, and previously worked as a Medical Assistant.  Robin says that she loves photography, spending time with family and friends, and traveling when she is not working.

Man on green background in a SERVPRO shirt

Jarvis Holley

Jarvis recently joined the SERVPRO of Bay County team as a Production Technician.  Jarvis has previously worked in the construction industry and has experience in concrete work and demolition.  Jarvis looks forward to growing his industry knowledge with SERVPRO of Bay County.

Man on green background in SERVPRO uniform

Eli Goesmann

Eli recently joined the SERVPRO of Bay County team as a Production Technician.  Right after starting, he joined our Storm Team, dispatching to help our neighbors in need with flood damage restoration.  Eli has previous experience in plumbing, electrical and HVAC work.  Outside of work, Eli enjoys hip-hop music and design.

Woman on a green background in SERVPRO shirt

Maluyn Ochoa Sanchez

Maluyn recently joined the SERVPRO of Bay County Production team.  She previously worked with another SERVPRO franchise, gaining a great deal of knowledge in cleanup and restoration as a crew chief.  Maluyn has a great deal of experience in water mitigation, mold remediation, and fire pack outs that she brings to the team.

Man on Green Background wearing a SERVPRO uniform

Matthew Merward

Mathew is one of the newest Production Technicians with the SERVPRO of Bay County team.  Matthew is IICRC certified as a Water Restoration Technician, and brings over two years of industry experience with him to the team.  Matthew looks forward to growing his knowledge and furthering his career with the SERVPRO of Bay County production department.