Recent Posts

Special Operations Fire Teams in Panama City, FL

7/23/2021 (Permalink)

Fire Truck from Panama City, Florida The Panama City Fire Department employs a variety of Special Response Teams to help support our community.

Firefighting at its core is the process of rescuing individuals affected by emergency, limiting the amount of property damages sustained from a fire, and being of service in multiple capacities to the communities in which a team serves.  Firefighters in the Panama City area often serve as first responders to non-fire emergencies, such as hurricane damages or vehicular accidents, and to provide the highest possible level of service, employ multiple Special Operations Team in our area.

The City of Panama City Government describes three Special Operations Teams within the local fire department that operate within our community, aiding with BOTH fire related and non-fire emergencies:

Joint Agency In-Water Strike Team (JAWS)

This operations team focuses primarily on training and preparedness for water-related incident response, including water rescue, dive rescue, and water survival.  The JAWS team practices strategies keep both themselves, and community members, safe during water-related rescue situations.

Urban Search and Rescue (USAR)

The Panama City Fire Operations USAR team specializes in responding to a variety of urban-related rescue events, including confined space rescue, structural collapse rescue, and vehicle or machinery entrapment rescue.  These types of responses often utilized highly specialized equipment, requiring a high level of training and experience.  This team has also previously participated in statewide hurricane response efforts, assisting other communities in need.

Fire Boat Operations

The Panama City Fire Department’s Pacifica Fire Boat has a 500 gallon per minute pump for firefighting operations on the water.  This vessel can conduct emergency operations in less than two feet of water, making it a critical piece of firefighting equipment along the coast.  With multiple properties built directly along the shoreline in our community, having the equipment and training to respond to shoreline fires is paramount.

The amazing work done day-in and day-out by our local first responders, from volunteer firefighters to special operations team members, is courageous, inspiring, and instrumental in our community.  SERVPRO of Bay County is proud to be a supporter of these brave men and women, and the technological strides that they make to keep our community safe during disaster.


What is "Secondary Damage?"

7/23/2021 (Permalink)

Mold growing on a kitchen wall beside a doorway Mold growth is just one example of a secondary damage that can occur when water losses are not handled quickly!

In the cleanup and restoration industry, one of our top priorities, and one of the many reasons that we strive to provide the fastest possible service, is to limit the amount of secondary damage sustained at your home or business.  What is secondary damage though?  Are there different types of secondary damage?  What does it mean if my home or business does get secondary damages?  Let us dive into these questions below.

What is secondary damage?

Simply put, secondary damage is additional damage that occurs because of the original damage.  A speedy response to the original damage, coupled with professional restoration practices, greatly limits, and may even eliminate, secondary damages from taking place.

Are there different types of secondary damage?

Yes, many!  Let’s take a water damage from a supply line break for a refrigerator.  The original damage is what is done by the water pouring out of the broken supply line.  If left unattended, this water can seep into the surrounding baseboards and drywall, providing the perfect environment for mold growth.  This mold growth would then be a secondary damage.  Additional secondary damages that may arise from this original water damage could include odor within the building, or worse yet, depending on the amount of time lapsed, serious structural damages, such as rotting of floors.

What does it mean if my home or business does get secondary damage?

Secondary damages can have many implications: increased stress and worry, increased financial burden, more time needed for remediation and reconstruction work needed, and the list goes on.  Taking care of an issue before additional damages develop is always the best plan of action when it comes to cleanup and restoration services.

Here to Help with both your primary and secondary damages, SERVPRO of Bay County is proud to serve the communities of Mexico Beach, Callaway, Lynn Haven, and surrounding areas.  Our team of highly trained professionals is available for emergency response 24 hours a day, 7 days a week.  To learn more or request service, please give us a call at 850-785-1077.

More Than Remediation – We Offer Commercial Reconstruction, Too!

7/19/2021 (Permalink)

Construction taking place on a commercial building For projects of all sizes, SERVPRO of Bay County is Here to Help with your construction needs!

The SERVPRO Brand is known as a leader in the Water, Fire, Storm, Mold, and Biohazard Clean-Up and Restoration Industry, but did you know that along with providing all these services, SERVPRO of Bay County is also a Licensed General Contractor?  That’s right!  Our reconstruction division offers a wide array of commercial building services to community members in Panama City, Panama City Beach, and surrounding areas, including:

  • Drywalling
  • Painting
  • Flooring
  • Electrical
  • Plumbing
  • HVAC

Through a network of trusted sub-contractors, along with in house construction specialists, SERVPRO of Bay County is equipped and prepared to handle projects of all shapes and sizes.  We have managed numerous commercial rebuilds throughout Bay County, and strive to provide the highest level of customer service, with open lines of communication, and a quality resulting product.  To learn more about our reconstruction services or request an appointment, please give us a call at 850-785-1077, we’re here to help!

Weather 101: Watches vs. Warnings, What’s the Difference?

7/1/2021 (Permalink)

SERVPRO logo with storm background SERVPRO of Bay County is Here to Help with storm damage cleanup and restoration!

Residents and business owners in Bay County, Florida are no stranger to unsettled weather.  Pop-up thunderstorms are a common summer occurrence, and can sometimes produce unexpected amounts of rainwater, wind, or lightning.  Along with these weather conditions often come watches and warnings, whether for flood, tornado, or other condition.  We’ve all heard about them, but what is the true difference between the two?


When a “watch” is issued, the issuing authority is telling you to Be Prepared!  Severe conditions (whether flood, tornado, thunderstorm, etc.) are possible in and near the watch area.  When a watch is in effect, you will need to stay informed and be ready to act if a “warning” gets issued.  The watch area is typically large, covering a more widespread geographical area.


When a “warning” is issued, the issuing authority is telling you to Take Action!  Severe weather has been reported by spotters or indicated by radar.  Warnings indicate imminent danger to property or life, and when a warning is in effect, you will need to seek shelter until the weather has passed.  Warnings typically encompass a much smaller geographical area that may be impacted directly by severe weather conditions.

Keeping yourself and your loved ones safe during severe weather situations is extremely important.  Understanding the difference between watches and warnings helps you to plan, prepare, and act as needed.  If severe weather results in property damage to your home or business, trust SERVPRO of Bay County to help.  Our locally owned and operated team has the experience, equipment, and training to respond to losses of all sizes, working diligently to make your damage “Like it never even happened.”  For more information, please give us a call at 850-785-1077, or visit our Storm Services Webpage.


Residential Fire Prevention – Dryer Fires

6/24/2021 (Permalink)

Burned clothing dryer with SERVPRO logo Reduce the risk of dryer fires by practicing preventative maintenance!

Preventative maintenance is one of the best ways to reduce the risk of a residential structure fire, and this is especially true in the case of clothing dryers.  The US Fire Administration reports than an average of 2,900 dryer fires occur each year, amounting in nearly $35 million worth of property damage loss, and that failure to clean the dryer is the leading cause of these fires.  Keep yourself and your property safe by following these tips on dryer maintenance:

  • Make sure that you clothes dryer is installed according to manufacturer specifications. Improper wiring can cause an electrical fire.
  • Clean out the lint filter after each cycle. This allows the proper air flow through the machine, and the removal of the lint limits the amount of material available to burn if a fire did start.
  • Periodically check the vent system leading out of the dryer. Make sure this venting is not cracked or restricted.
  • Clean out lint buildup behind and around the dryer.
  • Do not leave your dryer running unattended.

If do you find that your home has experienced fire damage, know that SERVPRO of Bay County has the training, experience, equipment, and expertise to help.  Servicing Panama City, Callaway, Laguna Beach, and surrounding communities, SERVPRO of Bay County offers 24-hour emergency service, and is Faster to Any Size Disaster!  To learn more, or schedule service, give us a call at 850-785-1077.  

Reducing the Risk of Residential Water Damages

6/1/2021 (Permalink)

Water Damaged Room in Panama City, Florida When water damages strike, call SERVPRO of Bay County at 850-785-1077 for help!

Residential water damages can occur at any time of the day, and on any day of the week,  potentially causing both heightened stress and a financial burden for Bay County homeowners.  Although completely avoiding or eliminating the chance for water damages is impossible, there are strategies that can be following to help reduce the risk of experiencing a water damage in your home:

Clean Out Your Gutters Regularly:

Clogged rain gutters on the exterior of your home can prevent rainwater from flowing down.  This can result in standing water on your roof, increasing the risk of a leak.  Cleaning out your rain gutters on a regular basis reduces the possibility of water damages, especially during the rainy season in the Florida Panhandle.

Regularly Check Appliances for Cracked or Leaking Hoses:

One of the leading causes of residential water damages is faulty appliance water supply lines.  Whether your dishwasher, refrigerator, washing machine, or other water-utilizing appliance, be sure to regularly check for any damages to your supply lines.  Water from these lines can often go unnoticed for longer periods of time, leading to more extensive damages to you home.

Know the Signs of Water Damage:

Water damages are often accompanied by staining on walls or ceilings, a musty odor, or standing water in unusual areas of your home.  If you notice any of these signs, thoroughly check your home for water intrusion.  The longer water has to soak into porous materials, the more extensive damages may become: limit your risk by recognizing water damages early!

If your property has sustained a water damage, trust the professionals at SERVPRO of Bay County to help.  Our team holds multiple industry certifications and has the experience and equipment to take care of damages of all sizes.  Serving Panama City, Panama City Beach, and surrounding communities, SERVPRO of Bay County is locally owned and operated, and offers 24 hour a day, 7 day a week emergency response.   To learn more or request service, give us a call at 850-785-1077!

Enjoy a Safe Memorial Day Celebration!

5/26/2021 (Permalink)

Fireworks with SERVPRO logo SERVPRO of Bay County offers a full line of Fire Clean-Up and Restoration Services. Call 850-785-1077 to learn more!

Memorial Day in the Panhandle of Florida is often celebrated with outdoor activities, grilling, and fireworks displays.  While enjoying your Memorial Day festivities, it is also important to practice fire safety to keep your joyous occasion from turning terrible quickly!

Practice Grilling Safety:

  • Be sure to do all grilling a safe distance away from both structures and foliage. The U.S Fire Administration recommends keeping a 3-foot “safe zone” around your grill, providing safety for your property, pets, and children.
  • Clean your grill regularly. Grease build-up can serve as a fuel source for fires to flame-up and quickly get out of hand.
  • Do not leave your grill unattended! Once grilling is complete, be sure to property turn off fuel sources or extinguish coals before leaving the area.  Unattended, hot grills can be very dangerous both as burn hazards AND structure fire sources.

Practice Firework Safety:

  • Follow the guidelines, regulations, and recommendations set forth by local and state authorities when using fireworks.
  • Follow the firework manufacturer’s safety guidelines. Improper use of fireworks can lead to both serious bodily injury as well as property damage concerns.
  • Do not allow children to use fireworks unattended.
  • Discharge fireworks in an area free of debris, foliage, and structures, all of which could easily catch fire and spread.

In the unfortunate event that your Memorial Day celebration leads to fire damages, call SERVPRO of Bay County at 850-785-1077 for help.  Our team of highly trained professionals has the equipment, experience, and training to remediate fire, soot, and smoke damages safely and effectively, helping make your loss “Like it never even happened.”

There's Water Everywhere! What Do I Do?

5/13/2021 (Permalink)

Water on Flooring with Open Door SERVPRO of Bay County is Here to Help, 24 hours a day, 7 days a week!

Imagine coming home from work after a long, tiring day.  All you want to do is kick off your shoes and relax.  You step through the front door, and SQUISH!  You are met with the sound of your feet stepping onto wet carpet.  Immediately your mind starts racing, you ask yourself WHAT DO I DO?

Determine if it is safe to be in the residence!  Common hazards associated with water damages include sagging ceilings, slippery floors, and the risk of electric shock from the combination of water and electricity.  If you feel that the area is too heavily affected, do not remain indoors!  If you determine that you feel safe to proceed, you will want to turn off the water source.  When a large portion of the house is affected, it may be beneficial to turn off water supply to the entire structure.  If you can conclude that the water intrusion is isolated to one appliance or area (such as the dishwasher in the kitchen), you will want to turn off the water going to this area.

The water has stopped flowing, so now what?  Call SERVPRO of Bay County for help!  Our team of experienced professionals is available 24 hours a day, 7 days a week, to respond to water damage emergencies.  The quicker that the mitigation process is started, the less likely you are to incur additional damages.  Upon arrival, our team will evaluate the affected areas, begin extracting standing water, and formulate a plan for drying your property.  We take great pride in treating our customer’s property as we would our own and understand how stressful of a situation this can be.

Throughout your mitigation process, your dedicated Project Manager will provide an open line of communication about the job progress.  You can expect daily equipment monitoring, detailed drying reporting, and assistance in communicating with your insurance company.  SERVPRO of Bay County’s mitigation team are IICRC Certified, and possess the equipment, knowledge, and experience to handle water damages of all sizes.

If you’re met with the dreaded SQUISH! after a long day of work, CALL us at 850-785-1077.  Serving Panama City, Panama City Beach, Lynn Haven, and surrounding communities, SERVPRO of Bay County is Faster to Any Size Disaster!

Understanding Tropical Systems

3/19/2021 (Permalink)

Satellite image of Hurricane Michael in 2018 SERVPRO of Bay County is Here to Help when storm damages strike!

The Panhandle of Florida is no stranger to tropical depressions, tropical storms, and hurricanes.  The landfall of Hurricane Michael in our area in 2018 brought a great deal of property damage, both from rain and wind, and reminded us all how important it is to be both weather aware and prepared.  With the likelihood of tropical systems affecting our community, it is important to understand the different categories of these storms.  The National Hurricane Center defines each type of tropical system as follows:

  • Tropical Depression: A tropical cyclone with maximum sustained winds of 38 mph or less.
  • Tropical Storm: A tropical cyclone with maximum sustained winds of 39 to 73 mph.
  • Hurricane: A tropical cyclone with maximum sustained winds of 74 mph or higher.

Hurricanes are further ranked by intensity on what is known as the Sariff-Simpson Hurricane Wind Scale:

  • Category 1: 74-95 MPH sustained winds. 
  • Category 2: 96-110 MPH sustained winds.
  • Category 3: 111-129 MPH sustained winds.
  • Category 4: 130-156 MPH sustained winds.
  • Category 5: 157 of higher MPH sustained winds.

With the increase in storm intensity, or category, comes the added probability of dangerous conditions and damage to your property.  When a severe storm, tropical or otherwise, is forecasted in your area, the top priority is to follow the direction of local officials to keep yourself and your loved ones safe.  In the unfortunate event that a severe weather system causes property damage to your home or business, know that SERVPRO of Bay County is here and prepared to help.  We offer a wide array of storm damage services, including water damage restoration and mold remediation, and with the backing of over 1,700 franchises nationwide, we are Faster to Any Size Disaster.

Looking for Superior Customer Service? Call SERVPRO of Bay County!

3/19/2021 (Permalink)

SERVPRO of Bay County Trailer with services listed on the side. SERVPRO of Bay County is Here to Help with all of your water, fire, mold, and storm damage needs!

SERVPRO of Bay County takes great pride in providing a quick response from a professionally trained team, who will treat your property as they would their own, honest communication, and excellent customer service from the beginning of your mitigation process through the end of reconstruction services.  Throughout the course of your property damage restoration, you can depend on SERVPRO of Bay County team members to help you navigate the process every step of the way.  Don’t just take our word for it:

Read our reviews from previous customers:

“SERVPRO of Bay County and the response team of Anthony Zollo, Tucker Purvis, Dusty Richter, and Brandon Nugent have been excellent. We found water damage in our kitchen from a slow leak which has probably been going on for quite a period of time. They set us up for mitigation quickly and proficiently. Every day they call before arriving to give us a heads up that they are coming. They work quietly and confidently. Extra kudos to Dusty who help my mother-in-law (who is 92 years old) when her washing machine drain line separated in her bedroom closet (can you believe we had another leak?!). Dusty ran to her rescue, found the leak, and got it stopped immediately. He then moved things out of her closet and got everything drying. It was the fasted response time EVER! Also, he was kind, respectful, and helpful. Thank you Dusty and the entire SERVPRO Response Team!” – F. Hodges,

“Brandon and his team are excellent at the work they do. I appreciate the professionalism and knowledge that Brandon brought to the job. Open regular communication about the project progress made the process smooth. He went above and beyond when a snake made an appearance on the front porch. A skilled Crew Chief and snake whisperer.” -  A. Oiz,

SERVPRO of Bay County is proud to hold an overall Google Rating of 4.7 and Facebook Rating of 4.8. If you home or business has suffered damages, and you are looking for a team that provides superior customer service, call SERVPRO of Bay County at 850-785-1077.  We have the expertise, experience, and equipment to take care of you and your property as quickly as possible, helping to make your damage “Like it never even happened.”