Recent Posts

Limit Business Interruption with SERVPRO of Bay County’s Services!

10/14/2021 (Permalink)

Large Loss Drying Equipment in front of a commercial building For losses of all sizes, trust SERVPRO of Bay County to help!

When property damages occur, whether from a storm event or accidental kitchen fire, one of the top priorities for most business leaders and owners is reducing the amount of business interruption incurred.  Not only can property damages be stressful and cause a financial strain, but the loss of business associated with having to close or divert operations can severely impact the bottom line for the organization.  SERVPRO of Bay County understands this issue, and will provide a variety of solutions help get your business back to business faster:

  • We offer 24 hour a day, 7 day a week emergency response, allowing us to begin the remediation process faster, all while limiting the amount of secondary damage incurred.
  • SERVPRO of Bay County, through partnerships with many local and national vendors, can help supply various technologies and services as needed, such as temporary power, to get you back up and running faster.
  • Our team will work with your business leaders to determine the best plan of action for your business. Building containment areas or completing work in sections to allow for business to continue in other areas of the building are some of the ways we can assist.
  • With the support of nearly 1,900 nationwide franchises, we have the ability to respond to damages of all sizes, and for a variety of property types.

Proudly serving Panama City Beach, Lynn Haven, Panama City, and surrounding communities, SERVPRO of Bay County is Here to Help.  To learn more, schedule service, or request emergency assistance for your business, please give us a call at 850-785-1077!

October 3rd-9th, 2021 is Fire Prevention Week

10/5/2021 (Permalink)

Fire Prevention Week 2021 Logo with a dog "Learn the Sounds of Fire Safety" as you make your fire safety preparations!

One of the most important fire safety steps that you can take to safeguard your home and/or business is to practice fire prevention.  This year, fire prevention week is October 3rd-9th, with the 2021 campaign being “Learn the Sounds of Fire Safety!”  This campaign focuses on knowing the different sounds that your smoke and carbon monoxide detectors make, including a low batter indicator, devices and specialized equipment available as it relates to alarm systems for the deaf or hard of hearing, and what everyone in the building should do if the fire or carbon monoxide alarm does sound.  Additional information on the 2021 Fire Prevention Campaign can be found at

Chirp vs. Beep.  What’s the Difference?

A chirping alarm indicates that there is an issue with the alarm, most likely a low battery.  If you hear a chirping sound coming from you alarm, it is either time to change the battery, or possibly even the entire alarm.  It is recommended that as a standard practice you test your smoke and carbon monoxide detectors once a month, change out batteries twice a year, and replace the entire detector once every 10 years.

A beeping alarm means that smoke or carbon monoxide has been detected in the structure.  Hear a beep = get on your feet!  Once you have safely evacuated the building, make a call to emergency services, and be sure to stay out of the building until it is deemed safe for re-entry by first responders.

Alarm Systems for the Deaf or Hard of Hearing

There are many technologies available to alert the deaf or hard of hearing to a fire or carbon monoxide issue.  Alarms that produce a strobing or flashing light as well as devices that work along with your smoke alarm to shake your bed when the alarm is triggered are a couple of examples.  When using devices designed to aid the deaf or hard of hearing, it is important to make sure they are installed appropriately, tested regularly, and are kept in good working order in case of an emergency.

Utilizing appropriate fire prevention equipment is just one step in practicing fire safety.  Having an evacuation plan, practicing that plan on a regular basis, and having a designated meeting spot in case of a fire or carbon monoxide evacuation are all also extremely important.  When it comes to fire safety, the more prevention and preparation practiced the better!  If you are interested in learning more about fire prevention, many great resources are available:

Team Carter Receives the BBB of Northwest Florida Torch Award for Ethics!

10/4/2021 (Permalink)

Torch Award Logo from the Better Business Bureau We are honored to be selected as the 2021 Torch Award for Ethics recipient from the BBB of Northwest Florida!

On September 17th, 2021, representatives of Team Carter were presented with the Torch Award for Ethics by the Better Business Bureau of Northwest Florida at the SERVPRO of Bay County office.  This award was created to publicly recognize businesses and charities that maintain a solid commitment to conducting their business practices in an ethical manner, and Team Carter is honored to be distinguished as a representative of these values!

Our team takes great pride in not only serving the cleanup, restoration, and reconstruction needs of our local community members, but also participating in a variety of charitable organizations and events that benefit the wellbeing of the Bay County community.  The BBB of Northwest Florida, in selecting the recipients of the Torch Award, considers both business activities and charitable contributions in their criteria for the Ethics Award. 

Team Carter is honored to have been selected and will continue to uphold the morals and values that this award represents.  More can be learned about this award, and the other great initiatives supported by the BBB of Northwest Florida, by visiting:

Hurricane Season 2021 – We’ve Reached the Peak!

9/8/2021 (Permalink)

Image of a hurricane with SERVPRO logo The time to finalize your hurricane preparedness is NOW!

Tracking tropical activity throughout hurricane season is commonplace for many residents of the Florida Panhandle.  In Bay County, after experiencing Hurricane Michael in 2018, our community members know all too well the devastation that can occur from a strong hurricane.  The peak of Hurricane Season 2021 officially falls on September 10th, just two days from now, and the tropics are continuing to produce an above average number of storms this year.

If you are not already prepared for the possibility of a tropical system making landfall in your area, now is the time!   Making a hurricane preparedness kit, verifying you have the correct insurance in place for your home and/or business, and creating an emergency plan for yourself and your family are just a few of the tasks to be done.  Be sure to account for children, pets, and elderly family members in all your planning activities as well.

As this hurricane season progresses, remember that SERVPRO of Bay County is your locally owned and operated cleanup and restoration specialist, and we have the resources to respond to damages of all sizes.  We work diligently to provide the highest possible level of customer service, reduce the stress that comes along with property damage restoration as much as possible, and are happy to work with many different insurance carriers to help make your damage “Like it never even happened.”  To learn more about the various services our team can provide for your home or business, please give us a call at 850-785-1077.

Condominium Water Damage? SERVPRO of Bay County is Here to Help!

9/7/2021 (Permalink)

Drying equipment in a condominium lobby Condominium Water Damage? Call SERVPRO of Bay County at 850-785-1077 for help!

Owning a condominium at one of the many beachfront properties throughout Bay County, whether on Panama City Beach, Mexico Beach, or somewhere in between, is a desire that many people have.  Family vacations, weekend getaways, or special holiday trips are just a few of the perks condominium ownership can provide, however, with this great reward can also come a great risk: Water Damages!

Water, whether from wind-driven rain or a broken pipe, tends to follow the path of least resistance as it travels downward.  This makes for an often-unpredictable path, that can damage many condominium units along the way.  With multiple owners and stakeholders within the same building, and affected by the same water, this can sometimes make condominium mitigation and restoration complicated.  SERVPRO of Bay County has numerous years of experience working with condominium owners, homeowner and condominium associations, and varying stakeholders in the condominium community, allowing us to provide the smoothest possible course through the restoration process.

As with any other water damage, the top priority is identifying and stopping the source of the water.  Once this has happened, our highly trained team can begin the process of inspecting, stabilizing, and drying the affected areas.  We will provide service for both the individual unit owners and the HOA simultaneously, while documenting the work as it progresses, to appropriately split costs for later invoicing.

When water damage strikes, whether on the 23rd floor or in the main lobby, SERVPRO of Bay County is Here to Help!  With a wealth of condominium experience, numerous IICRC certifications, and a commitment to provide the best possible customer service, SERVPRO of Bay County provides 24 hour a day, 7 day a week emergency response for condominium properties throughout the community.  Looking for additional information or service?  Call us today: 850-785-1077.

Celebrate Labor Day Safely

8/30/2021 (Permalink)

Man holding a hard hat that says fire safety Practicing Fire Safety is one of the best ways to Prevent Fire Damage!

Many Floridians enjoy celebrating Labor Day with outdoor festivities, such as fireworks, grilling, and watersports.  During your celebrations, it is important to keep yourself and loved one safe – especially when it comes to fire!  Keep these tips in mind to protect yourself, your property, and your family:

  • Give yourself a “safe space” around outdoor flames, including grills, fire pits, or bonfires. Make sure no buildings, foliage, or furniture is within this safe space that could catch fire.  Keep pets and children away from outdoor flames, both to reduce the possibility of burn injuries, as well as limit the risk of grills or fire pits being knocked over.
  • Always keep a method of extinguishing fires nearby while using outdoor flames. Water hoses, buckets of water, or fire extinguishers are all valuable assets that can be used to control burning.
  • Always follow the laws and/or recommendations set forth by local authorities when it comes outdoor flame. Do not burn in areas where prohibited, or when a “burn ban” has been issued.
  • If using fireworks, be sure to follow the instructions provided by the manufacturer. NEVER allow children to use fireworks unattended and be sure to only set off fireworks in an open area free of debris. 
  • Once you have finished your celebrations, make sure that all fireworks, grills, or burning areas are fully extinguished before leaving the area. It only takes a minimal ember to spark a catastrophic fire.

Practicing fire safety is paramount to reducing damage risk, but in the unfortunate chance that your home or business does suffer a loss, trust SERVPRO of Bay County to help.  We have the training, expertise, and equipment to handle fire damages of all shapes and sizes, and take great pride in providing the highest level of customer service to the communities that we both live and work in.  To learn more, or request service, please give us a call at 850-785-1077.

Commercial Property Maintenance

8/14/2021 (Permalink)

Drying Equipment in a resort lobby on Panama City Beach When commercial property damage strikes, give SERVPRO of Bay County a call at 850-785-1077 for help!

Preventative maintenance is one of the most important steps that can be taken to reduce the risk of structural damage at your commercial property.  Whether lessening the risk of water, fire, or mold damages, there are strategies that can be employed:


  • Periodically check plumbing and fixtures for broken or cracked gaskets or seals and/or small leaks. The sooner you catch an issue and repair it, the less likely your small leak will become a catastrophe.
  • Maintain landscaping around your property. Debris in drainage ditches, overgrown weeds, or clogged storm drains can result it rainwater backing up and flooding your property.  Maintaining the exterior of the property reduces this risk, especially if heavy rains are in the forecast.
  • Roof Maintenance! Damaged roofs provide not only the perfect entry point for storm water to flow into your building but can also allow moisture to become trapped in ceilings and attics, increasing the likelihood of mold growth.


  • Have a licensed electrician check wiring in the building. Especially in older properties, faulty wiring is a common source of commercial fire damage.
  • If your building is equipped with a fire suppression system, make sure it is in working order. If not, be sure to have plenty of in-date fire extinguishers located throughout the property, so that in case of fire, a small issue has less opportunity to become a large disaster.
  • Properly store and label any combustible or hazardous materials, such as gasoline, diesel, or chemicals. Improperly stored hazardous materials can provide an ignition source and make putting out the fire more dangerous and difficult.


  • Reduce moisture within the building by running a dehumidifier. Especially in the more humid climate of the Florida Panhandle, eliminating as much moisture as possible within the business can reduce the potential for mold growth.
  • If you see signs of water intrusion, such as staining or puddling, identify the source, fix it, and dry the area as soon as possible! With porous materials, such as drywall, it only takes a minimal amount of moisture to create the conditions for microbial growth, and growth can begin in as little as 24-48 hours.
  • Have your HVAC/Duct Work cleaned regularly. This provides better air quality for the property and reduces the circulation of contaminants.  If you have confirmed a mold issue at your business, do NOT run the HVAC system, as this could circulate the mold spores and widen the spread.

When it comes to maintaining your commercial property, know that SERVPRO of Bay County is Here to Help.  Along with providing duct and general commercial cleanings, our team of professionals is available 24 hours a day, 7 days a week, for emergency damages.  Serving Panama City, Callaway, Springfield, and surrounding communities, we have the equipment, expertise, and experience to handle damages of all sizes!

Commercial Cleanup and Restoration Throughout Bay County

8/10/2021 (Permalink)

SERVPRO vehicles parked in front of a courthouse in Florida Commercial Property Damage? Give SERVPRO of Bay County a call at 850-785-1077

SERVPRO of Bay County has been called on by numerous businesses, including restaurants, condominium complexes, hotels, and hospitals, over the years to provide cleanup, mitigation, and restoration services.  By being of service to a variety of different commercial properties, our team has gained a wealth of knowledge and experience in handling disasters of all sizes.

From a multi-level hotel fire, started by a damaged phone charger plugged into an outlet, to an extensive eighteen-unit condominium flood from a fire suppression system discharge, SERVPRO of Bay County has seen, and cleaned it all.  Commercial properties often present their own set of unique challenges, such as limiting the amount of business interruption sustained or dealing with multiple stakeholders and/or owners, but our team of IICRC trained professionals is prepared for just these circumstances.

When it comes to making sure your business can get back to business after a water, fire, storm, or mold damage emergency, trust SERVPRO of Bay County to help.  We are proud to serve throughout Bay County, including Mexico Beach, Lynn Haven, Callaway, and surrounding communities, and with the backing of nearly 1,900 nationwide franchises, have the ability to handle even the largest of commercial disasters.  For more information about our commercial cleanup and restoration services, please visit our Commercial Restoration Services page, or give us a call at 850-785-1077.

Why Won’t My Toilet Stop Running?

8/7/2021 (Permalink)

Standing water in a residence When water damage strikes, SERVPRO of Bay County is Here to Help!

It’s a necessity in every residential and commercial building: the toilet.  Proper toilet and plumbing maintenance are essential for helping to protect your property from the risk of water damage, but all too often, people find that their toilet just won’t stop running!  Fortunately, a running toilet is often a simple fix, with one of these three most common causes:

  1. A Broken or Dirty Flapper. The flapper is the rubber piece inside of the tank that stops the water from going down into the bowl.  This flapper is regulated by the flushing handle, attached to a chain.  If the flapper becomes damaged, warped, or soiled, the hole to the bowl will not seal properly, allowing the toilet to run continuously.  By turning off the water to the toilet, draining the tank, and inspecting the flapper, you can determine if cleaning or replacement will be necessary.
  2. Improper Chain Length. The chain between the flushing handle and the flapper must be the proper length to allow the flapper to seal properly after flushing.  If the chain is too short, the flapper will not be able to settle into the proper position to seal the toilet tank from the bowl.  Checking the chain for any damages, and adjusting the length if needed, can help correct any running toilet issues.
  3. Float Out of Position. This float regulates the water level within the toilet tank and is often accompanied by a fill level indication on the tank.  If the float is positioned too high, this will allow too much water into the tank, which will continually cause the toilet to run. 

Not only can fixing your running toilet help reduce the risk of a water damage, but it can also save quite a bit of money on you water bill.  If your toilet, or any other commercial or residential appliance, does happen to cause your home or business a water damage, know that SERVPRO of Bay County is equipped and prepared to help.  We have been serving the cleanup and restoration needs of Northwest Florida for over 30 years, giving us the experience, training, and expertise to handle damages of all sizes.

Hurricane Season 2021 – Annual Mid-Season Update

8/6/2021 (Permalink)

Stormy background with a Hurricane Season Road Sign Hurricane Season is Here! Are you Prepared?

Just two days ago, The National Oceanic and Atmospheric Administration (NOAA) released their annual mid-season update for Hurricane Season 2021.  Their findings indicate that an above average hurricane season is likely, as we have seen for the past couple of years.  With this information, it is extremely important for residents of Bay County, and surrounding areas in Northwest Florida, to make sure they are prepared for the possibility of tropical activity in our area over the next couple of months.  Some of the most important storm season preparedness tips include:

  • Have an emergency kit built, including water, food, medications, flashlights, batteries, children’s and/or pet supplies (if applicable), and a battery or crank operated radio to receive weather alerts.
  • Plan your evacuation route: it is important to always follow the guidance of local and state officials as it pertains to dangerous weather.  Knowing your evacuation route, planning for a place to stay in case of evacuation, and gathering the supplies needed for evacuation are all critical steps to this process.
  • Protect your property: Clearing out loose debris, cleaning out rain gutters, and installing storm shutters are a few of the many possible activities you can do ahead of a storm to help protect your property from damage. Look over your insurance policy and make sure you have the proper coverage in place, such as flood insurance, before a tropical system makes landfall.

Benjamin Franklin once said, “By failing to prepare, you are preparing to fail.”  This is especially true when it comes to hurricane season in Florida.  With the recent mid-season update, storm prone areas have been alerted to prepare for higher-than-normal tropical activity.  As part of your preparation, consider selecting a cleanup and restoration professional, such as SERVPRO of Bay County, that you know you can call on in case of residential or commercial damages.  Serving Panama City, Panama City Beach, Mexico Beach, and surrounding communities, SERVPRO of Bay County has numerous years of storm response experience and we are always Here to Help.