What our Customers say...
This is a review from the damage from Hurricane Michael. Tucker, Kevin, Anthony, and their team went above and beyond my expectations. The work was extensive, approximately 8 days, and every room in our home was damaged in some way. They communicated thoroughly throughout the entire process. As of now, we have only used SERVPRO to tear out our damaged home. However, we plan to continue to use them as we move forward to rebuild our home because of their professionalism and caring nature they provided during this disaster. They not only cared for our home but our well being.
I called them in the first week of February 2019. That night TALENA sent an email letting me know that Scott Huffman would be calling me shortly to set up appointment. He showed up next day and spent time seeing what walls, ceilings, needed to be taken down , according to what my insurance had dictated. Included mold remediation, equipment needed such as air purifiers, air scrubbers. And at the end of project, they go in there , and heavily fog your home to kill any fungus, mold and mildew spores. They were here 3 days in a row. They worked hard and together and did not take a lunch break. They just snacked thru out day. Ready to explain anything you asked them. At the end they dealt with my insurance company telling them and sending diagrams and actual photos of work done and explanation of each to my insurance company. I truly felt they would not receive anymore money than what my insurance company had allotted for this project. So you can visualize my surprise when I received the check for the exact amount 2 weeks later after they had completed project. They did an excellent job, FEEL CONFIDENT, SERVPRO knows what they are doing. Now I am going to call them again to have them put the ceilings, and drywall back in. A lot of people do not realize they also have a GENERAL CONTRACTOR LICENSE. So they can take care of so much in helping you move forward in getting your house restored back to normal. THANK YOU SERVPRO !!
I asked them to come and take a moisture reading of my walls after the hurricane. An out of state SERVPRO employee came and it did not go well. So after leaving a bad review, Sean at the local SERVPRO sent Trevor quickly and made it right, extremely nice and relieved my mind about the damage I had. Highly recommend!
I'm a realtor here in Bay County.. SERVPRO has been a God send to us here. They really are true professionals. After a natural disaster where the 3rd largest storm recorded history hit they are doing everything they can to help their community. I called to get a better understanding of a mold report. Courteous and kind they took the time to provide professional advise which helped us figure out a best plan of action. We got the deal done and they were a huge help! Hats off to you SERVPRO of Bay County! It was much appreciated!
I called Talena several days after Hurricane Michael about doing water/mold mitigation at a rental townhouse. While they were super-busy with the volume of calls, a representative got with me a couple of days later to make arrangements. The crew assigned to me was from Oklahoma and they did a great job. They were friendly, efficient, and worked directly with my insurance company to get the unit cleaned up. Thanks Talena, for your help and making sure it all worked out!
Fantastic service, very professional. Showed up quickly the night of my water damage and explained everything. Worked with Tucker for almost 2 weeks getting everything dry, he was wonderful, worked with my schedule and was great at communicating everything that was happening and when he would be by to check on things. Couldn't be happier, well other than if there hadn't been any flooding at all...
Excellent, thorough, fast service. SERVPRO did a great job!! Would highly recommend them
from Bay County School
It was SERVPRO to the rescue when we suffered a roof leak that resulted in mold growth in the walls of our kitchen. SERVPRO quickly assessed the mold presence and remediate it. They took care of the tear out, cleaning and construction of the affected area in our home. They were timely, professional and made a frustrating situation so much better for our family. Not sure what else would have done without them!
Response was fast. Everything was explained thoroughly. They answered my many questions prior and during the work. Technicians and project supervisor were very knowledgeable, professional, polite, and meticulous. Price was very fair. I'm so glad that I hired them. Working with SERVPRO made the overwhelming situation that I had, simple to deal with. Thank you to all technicians and Trevor for outstanding job. Highly recommend this company.
Response was fast. Everything was explained thoroughly. They answered my many questions prior and during the work. Technicians and project supervisor were very knowledgeable, professional, polite, and meticulous. Price was very fair. I'm so glad that I hired them. Working with SERVPRO of Bay County made the overwhelming situation that I had, simple to deal with. Thank you to all technicians and Trevor for outstanding job. Highly recommend this company.
I would like to take this opportunity to say a very big Thank you to Trevor Bus. He has big heart I had apartment fire and when I met Trrevor his compassion for people and professionalism showed . He told me not to worry about stuff with my property he had it under control and he has Everytime I call with a question he answers and he keeps t well informed everything that is going on his end Thanks again Trevor
David and Travis did a wonderful job cleaning our carpet and tile at our vacation rental on 30A. They were very professional, courteous and thorough. We will definitely be calling SERVPRO again for our future carpet and tile cleanings!
You guys did a fantastic job on the Tower at the Airport, and your employees were a pleasure to work with. One of your employees in particular that deserve mentioning is Talena Grawburg. Talena was the first SERVPRO employee that I met, when she showed up at the Airport a year or two ago and introduced herself and educated us on the services that SERVPRO offers. Since that time, Talena stops by to see if there is anything that we and to sing the praises of SERVPRO.
It was an easy decision during meetings concerning the Tower, that SERVPRO was mentioned as the vendor to contact.
Again thank you for the service you provide and thank you Talena for your professionalism and perseverance. Talena is certainly a valuable employee and a great ambassador for SERVPRO.
An amazing company to work with! So glad we called SERVPRO of Bay County to come help us out with what turned out to be a large commercial water loss.
Where to start?!?!? This is the most incredible, personable, caring group, I have ever encountered! We had major mold and mildew issues with our condo. All due to leaking from unit above us.
First of all, Haley handled me like a champ! When she wasn't available, Ashley stepped in, and didn't miss a beat!! Then, there was Trevor, who also didn't miss a beat! The actual, on site, cleaning crew never stopped!! I was there!! I was amazed.
Whatever they are being paid, can't be near enough!
Haley, you are so appreciated!! Ashley, thank you for being there, also! These girls are incredible!!!
SERVPRO, you knocked it out of the ballpark with these two!!!!!
When my granddaughter discovered the leak in our seldom-used guest cabin there was no doubt who I would call...SERVPRO of Bay County. I knew you would take care of the problem "Like it never even happened." Your team did a great job! they were professional and efficient, and even finished a day earlier than expected. you and your team made sure we understood the process and the benefits of the various componets of the process. Thank you so much for a job well done!
I am very impressed, stunned with the speed with which the company responded. Within 30 minutes of my original call!
I have never seen such a great group of people striving for the same goal to achieve such greatness. Everyone was flawless at their job
I had never heard about your company until my condo became destroyed by a busted water pipe. People who knew about your company assured me that your men would do a great job of restoration. They certainly have done a great job! The people I have met exemplify the quality of workers that you have.
Amazing attention to detail, from both the manager and the technician. one of the best experiences considering the situation.
We can not say "THANK YOU" big enough! Top Job Done! Pro's in every way! We will sing your praises forever!
Every aspect from 1st appointment to completion exceeded my expectations- perfect!
On behalf of the Panama City Fire Department Central Fire Station, we wish to thank you for arranging to have our carpet cleaned. Please extend our thanks to the owner of SERVPRO, Sean Grier, and to Beau Green for doing such a wonderful job.
This was a project that apparently needed to be done. The carpet not only looks a lot better, but the aroma in the offices is much more pleasant. Your services made quite an improvement and we really appreciate it. Thanks to all of you.
Austin M was very professional, helpful and pleasant on the job! Thank you for a job well done!
Trevor delivered on all promises he made. I will recommend only SERVPRO of Bay County based on his skills and leadership proven on our water damage.
Keith has been extremely helpful keeping us informed of the reconstruction process at our condo. This proves to be especially helpful since we live out of state. Thank you
Austin M is very professional and very knowledgeable our carpets look great! I will only use SERVPRO of Bay County in the future!
Anthony was very thorough and professional. His ability to explain things in detail was very helpful and appreciated.
Kevin and Michael did an AWESOME job on our drywall, painting and removal of popcorn ceiling!
I googled water extractors Panama City Beach, FL and SERVPRO was first, called before hours AM, got immediate response back. This crew has been awesome. Austin gets an A+ in PR as he has been courteous and kind and caring throughout this whole ordeal and he has to take all the crap, he is an excellent leader for his team. The entire SERVPRO team has been just wonderful. All smiles and reassuring that everything will be ok. Thank you.
Everyone was very helpful and professional. The work was completed with very little disturbance to our everyday life. The job ran like a well choreographed show.
Great responder! We called and in less than an hour someone was out to my mom's house. We were so pleased.